birthday party guidelines
To Reserve a Date
A $75 deposit is required to reserve a date and time. Deposits are non refundable. If you request to change your date and/or time a new $75 deposit would be required for the new date and time, which would forfeit the original deposit. The remainder of the balance is due the day of. Please submit your deposit within 48 hours to ensure your date and time is reserved.
Due to weather restrictions we can not guarantee a program can be held outdoors or in a garage. Our number one priority is ensuring the animals have a comfortable environment.
Inside the home - the main level of a home typically is best for temperature for the animals. Basements can work as well but during winter they may need to be heated to ensure proper temperature. If you do have pets inside the home it will work best if they are in a different area than the animals.
Garage - the garage works great for birthdays as it’s a nice open area. Garage doors can be open or closed to allow more room (depending on outside temperature). During cold months the garage needs to be warm, minimum of 75 degrees during winter. During the summer the garage would need to stay cool.
Outdoors - holding the program outside may be a possibility depending on weather. In warm weather we need a LARGE cool fully shaded area with access to electricity. If temperature is to hot/cold for the animals we may not be able to hold the program outdoors. We must have something towards our back (fence, wall, etc) for a presenting area. For outdoor programs we have to ensure the animals have a comfortable temperature.
Classroom or other facility - No special considerations needed.
The presenter will arrive approximately 15/20 minutes before the start time to get set up. If possible having an open parking space would be appreciated to allow easy transport of the animals.
During Set Up
In the area where the program is held we ask for a quiet calm area. Animals have very good hearing so having a nice quiet area during set up is appreciated.
The time we schedule is the start time for the program. We will arrive about 15/20 minutes before that time to get started. The presentation will last about 40-45 minutes. Our program can be held in the beginning, middle or end of the party, whichever works best for you.
6-7 animal ambassadors will visit and teach the kids about a variety of wildlife topics. The birthday child will have the opportunity to be our “animal helper” during the program. Some animals have more opportunities for interaction than others. We can never guarantee a specific animal to visit, but will try and accommodate any request.
Remainder of Payment
You can pay the remainder of the balance directly to the presenter the day of the party.
Please notify us before the party if any of the party attendees have possible allergies to animals or food items which can be found in animals diets like peanuts, tree nuts, and others.
If we need to cancel due to unsafe weather conditions (icy roads, snow, etc) a full refund will be given.